General Terms and Conditions (GTC)
from SINTREL ELECTRONIC AG
Edition May 2026 / Version 1.5.2026
SINTREL Electronic AG, Moosmatt 14, CH-8905 Arni
Download the terms and conditions as a PDF (May 2026 edition, 4 pages, PDF)
1. Validity
1.1. These General Terms and Conditions of SINTREL ELECTRONIC AG apply to all business transactions between SINTREL ELECTRONIC AG and the customer.
1.2. Amendments and supplementary agreements are only effective if they are confirmed in writing by SINTREL ELECTRONIC AG.
1.3. The customer's terms and conditions of purchase are binding on SINTREL ELECTRONIC AG only if SINTREL ELECTRONIC AG has expressly acknowledged them.
2. Offers and contract conclusion / Scope, execution and place of delivery
2.1. Unless expressly stated otherwise, offers from SINTREL ELECTRONIC AG are non-binding.
2.2. A contract between SINTREL ELECTRONIC AG and the customer is concluded by both parties signing the contract document or, in the absence of such a document, by SINTREL ELECTRONIC AG issuing a written confirmation that it accepts the customer's order (order confirmation).
2.3. The scope and execution of deliveries and services shall be governed by the contract document signed by both parties or, in the absence of such a document, by the order confirmation of SINTREL ELECTRONIC AG.
2.4. Documents, illustrations, drawings, weight or performance specifications and the like in brochures and data sheets etc. are non-binding unless they are expressly guaranteed to the customer.
2.5. Unless otherwise mutually agreed, we deliver the products in the standard version; software is delivered in machine-readable form according to the version valid at the time of delivery.
2.6. If products are manufactured and delivered wholly or partially in a special design for the customer, the work is governed by the specific service description, which also specifies under which conditions which results are to be achieved.
2.7. SINTREL ELECTRONIC AG may make changes to the order confirmation, provided the products fulfill the same functions. However, SINTREL ELECTRONIC AG is not obligated to make such changes to products that have already been manufactured or delivered.
2.8. The place of performance is specified in the order confirmation.
2.9. Unless a specific place of performance has been agreed upon by the parties or is evident from the nature of the transaction, delivery shall be deemed to have taken place upon provision of the products at the registered office of SINTREL ELECTRONIC AG.
2.10. ELCAL may charge a processing fee of CHF 240 for preparing a cost estimate or repair quote if the estimate or quote is rejected. This fee will be waived if the defective device is transferred to ELCAL as compensation.
3. Software
3.1. SINTREL ELECTRONIC AG grants the customer the perpetual, non-exclusive, and non-transferable right to use the software and the associated documentation solely for the operation of the designated hardware. The customer is not authorized to reproduce, modify, supplement, compile, or reverse engineer the software, in whole or in part. The software and documentation may only be copied for backup, archiving, or other purposes expressly permitted in writing by SINTREL ELECTRONIC AG (maximum three copies); all copies must contain the same copyright notices as the originals. The customer guarantees that the software and documentation will not be made available to third parties, either in whole or in part.
3.2. The foregoing provisions also apply to any modifications or additions to the software or the documentation. In the event of a resale of the delivered item or the right to use the software, the latter requiring the consent of SINTREL ELECTRONIC AG, the customer shall impose the aforementioned obligations on the purchaser.
3.3 All other rights to the software and documentation remain with SINTREL ELECTRONIC AG.
4. Documentation
4.1. The customer is entitled to one copy of the user documentation in the standard format provided by SINTREL ELECTRONIC AG. SINTREL ELECTRONIC AG may invoice separately for additional copies or documentation in languages not already available.
4.2 Deviations in the documentation, particularly in descriptions and illustrations, are permitted, provided that the documents fulfill their purpose.
4.3. SINTREL ELECTRONIC AG retains all proprietary and copyright exploitation rights to offers, cost estimates, drawings, technical and other documents (hereinafter referred to as "documents"). The customer is not entitled to reproduce, copy, make available to third parties, or otherwise disclose these documents without the express written consent of SINTREL ELECTRONIC AG, nor to use these documents or the information derived therefrom in a manner contrary to the interests of SINTREL ELECTRONIC AG; in particular, they may not be used to obtain competing offers.
5. Discretion
5.1. Both parties shall not disclose to third parties any information from the other's business operations that is neither publicly accessible nor generally known, and shall make every effort to prevent third parties from accessing such information. Conversely, each party may continue to use knowledge acquired in the course of business within its own established business activities.
5.2 The parties shall also impose this obligation on their employees.
6. Customer's obligations
6.1. The customer shall inform SINTREL ELECTRONIC AG in good time of any special technical requirements as well as any legal, regulatory and other provisions at the place of destination, insofar as they are relevant to the execution and use of the products.
6.2. The customer shall provide SINTREL ELECTRONIC AG with all equipment, accessories, information, and documents necessary for the performance of the services, free of charge and in a timely manner. The customer's obligation to cooperate also extends to information that can be requested from the supplier and to processes and documents that only become known to SINTREL ELECTRONIC AG during the execution of the order.
6.3. The customer shall note any defects or discrepancies of the item in the order or on the delivery note. Before handing over the equipment, the customer shall back up the stored data, as this may be deleted or lost during the provision of services.
6.4. The customer shall check the functionality of the equipment immediately upon delivery. Any defects found must be reported to SINTREL ELECTRONIC AG without delay, but no later than 10 days after delivery.
6.5. The customer may not transfer any rights and obligations arising from this contract to third parties without the prior written consent of SINTREL ELECTRONIC AG.
7. Dates
Services:
7.1. SINTREL ELECTRONIC AG endeavors to provide all services as quickly as possible and according to the agreed schedule, although the time required depends on the service.
7.2. Unless expressly confirmed or declared binding, deadlines are considered guidelines. This applies in particular if the service must be obtained from a subcontractor or a third party.
7.3. Confirmed and binding deadlines can only be met if the necessary equipment, documents, and accessories are available by the agreed date. If an advance payment has been agreed upon, it must also be made by the agreed date.
7.4. If unforeseen services, additional services or extra work such as repairs or ordering spare parts are required, this no longer corresponds to the original order and therefore the date for the provision of services must be adjusted.
7.5. If deadlines cannot be met due to unforeseen circumstances, SINTREL ELECTRONIC AG will endeavor to find an amicable solution with the customer. If no solution can be found, the customer may withdraw the order.
Deliveries:
7.6. Only dates confirmed in writing are binding. Such dates will be extended appropriately.,
7.7. If SINTREL ELECTRONIC AG does not receive the information it needs for the execution of the contract, or does not receive it in a timely manner, or if the customer subsequently changes it;
7.8. If the customer is behind schedule with the work he is to carry out or is in default with the fulfillment of his contractual obligations, in particular if he does not comply with payment terms;
7.9. If obstacles arise that are beyond the control of SINTREL ELECTRONIC AG, such as natural disasters, mobilization, war, riots, epidemics, accidents and illnesses, significant operational disruptions, labor disputes, delayed or faulty deliveries, and governmental measures.
7.10. SINTREL ELECTRONIC AG may make partial deliveries, which may also be partially invoiced.
7.11. In case of delays, the customer must grant SINTREL ELECTRONIC AG a reasonable period for subsequent fulfillment.
8. Acceptance
8.1. Unless a specific acceptance procedure has been agreed upon, the customer must inspect the products himself and report any defects in writing. If the customer fails to report any defects within four weeks of delivery, all functions are deemed to be fulfilled and the delivery is considered approved.
8.2. If defects appear later within the warranty period that could not have been discovered even with careful inspection, the customer must notify SINTREL ELECTRONIC AG immediately in writing. Otherwise, the delivery will be deemed accepted despite these defects.
9. Validity
9.1. SINTREL ELECTRONIC AG has a formal complaints procedure for the activities of its calibration laboratory. This procedure will be disclosed to customers upon request. Complaints regarding calibration activities can be submitted in writing or in any other form.
10. Warranty
10.1. SINTREL ELECTRONIC AG guarantees that the products will be delivered in working order.
10.2. Unless expressly stated otherwise, SINTREL ELECTRONIC AG's warranty lasts 12 months from delivery. If acceptance testing is agreed upon, the warranty period begins upon successful acceptance. If the customer refuses acceptance testing, the warranty period begins when the goods are ready for acceptance.
10.3. Warranty claims can only be asserted by the customer if he fulfills his contractual obligations.
10.4. SINTREL ELECTRONIC AG undertakes to repair, replace, or refund, at its own discretion, as quickly as possible all parts of its deliveries that demonstrably become defective due to poor material, faulty design or defective workmanship before the expiry of the warranty period.
10.5. Excluded from the warranty are defects and malfunctions for which SINTREL ELECTRONIC AG is not responsible, such as natural wear and tear, force majeure, improper handling, interventions by the customer or third parties, excessive strain, unsuitable operating materials or extreme environmental influences.
10.6. SINTREL ELECTRONIC AG shall provide the warranty at its discretion either at its premises or at the customer's premises, who shall grant SINTREL ELECTRONIC AG free access.
10.7. Dismantling and assembly, transport, packaging, travel and accommodation costs are borne by the customer. Replaced parts become the property of SINTREL ELECTRONIC AG.
10.8. The acknowledgment or rectification of a defect does not interrupt warranty and limitation periods.
10.9. If the defect cannot be remedied, the customer is entitled to a price reduction and compensation for proven, direct damages, up to a maximum of ten percent of the value of the defective products. Further warranty claims are excluded; in particular, the customer may not withdraw from the contract or claim compensation for consequential damages.
11. Further Liability
11.1. SINTREL ELECTRONIC AG is liable within the scope of its liability insurance for further personal injury and property damage demonstrably caused to the customer by the fault of SINTREL ELECTRONIC AG.
11.2. Further claims are excluded, in particular SINTREL ELECTRONIC AG is not liable for consequential damages such as, in particular, production downtime, loss of use, loss of orders, lost profits, and other indirect or direct damages.
12. Prices and Payment Terms
12.1 Unless otherwise stated, prices are in Swiss francs.
12.2. The prices reflect the current cost situation. Should cost changes occur before the delivery/service date, SINTREL ELECTRONIC AG reserves the right to adjust the prices, provided that delivery/service takes place more than four months after the conclusion of the contract.
12.3. Unless expressly agreed otherwise, invoices from SINTREL ELECTRONIC AG are payable net without deductions of any kind within 30 days of the invoice date to the payment office specified by SINTREL ELECTRONIC AG.
12.4. Unless otherwise stated, value added tax, fees, duties, customs duties, transport, packaging, insurance and the costs for commissioning, training and application support are not included and must be paid additionally by the customer.
12.5. The customer may only offset counterclaims, even if they arise from the same contract or its contestation, with the written consent of SINTREL ELECTRONIC AG or if a legally binding court judgment exists.
12.6. If the customer fails to pay on time, default interest of 8% will be charged for late payment from the due date. In this case, SINTREL ELECTRONIC AG is entitled to suspend its services (calibrations, deliveries) until payment is received and to block access to the information systems.
13. Retention of title
13.1. Until full payment of the purchase price, SINTREL ELECTRONIC AG is entitled to register a retention of title to the delivered products in the retention of title register and to notify the landlord of the business premises where the purchased goods are located. The customer will inform SINTREL ELECTRONIC AG of the relocation of the delivered products to other business premises and the address of the new landlord before taking possession of the new premises.
13.2. Until the full purchase price has been paid, pledging or assigning the goods as security is prohibited. In the event of resale in the ordinary course of business, the customer assigns its claims against the purchaser to SINTREL ELECTRONIC AG.
14. Export
14.1. The customer is responsible for complying with domestic and foreign export regulations.
15. Resale
15.1. Unless otherwise agreed by the parties or the nature of the transaction, the customer may resell the products, whether modified or unchanged.
15.2. If the customer resells the products, he must ensure that all obligations arising from software licenses, confidentiality, and any re-export licensing requirements are transferred to the respective purchasers.
16. Choice of law and jurisdiction
16.1. All contracts between SINTREL ELECTRONIC AG and the customer are subject to Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention) of 11 April 1980.
16.2. The exclusive place of jurisdiction for all disputes between the parties shall be, at the option of SINTREL ELECTRONIC AG,